Frequently Asked Questions
BILLING AND ACCOUNT QUESTIONS
How do I reset my password?
On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.
How do I change my password?
Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.
How do I update my billing information?
Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.
If I buy Gift Card, will I get a recurring charge?
Since you are the purchaser, you will be charged for what is purchased on the Gift Card. If you purchase a 1 month, 6 month or 12 month subscription, you will incur recurring charges until you cancel the subscription. To avoid recurring charges, purchase a BUNDLE or cancel the subscription you've purchased on the Gift Card shortly after purchasing it. The original amount of time purchased will remain available and access will be terminated at the end of the first billing cycle with no additional charges being incurred.
How do I cancel my recurring subscription?
Once signed into your account, you can cancel your recurring subscription by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page. Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.
My credit card is being declined. Why is that?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
My video does not playback smoothly. How can I fix this?
Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.
Can I watch videos using Chromecast and AirPlay?
Yes! Both Chromecast and Airplay are compatible with our site.
To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast. Click the icon and select the correct Chromecast from the pop-up in your browser.
To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.
Can I watch videos on my TV without using an app?
Yes. By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from our site on your TV.
Can I watch videos on my phone or tablet without using an app?
Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!
Which browsers are supported?
While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years. You may experience playback issues when using an out of date browser or any version of Internet Explorer.
How do I vote on songs?
Voting requires an A&R Membership. On the A&R Member Portal page beneath the video player, click on the Resources tab. Then download the file titled Songs. Follow the instructions.
How do I review bands you're considering?
Reviewing bands requires an A&R Membership. On the A&R Member Portal page beneath the video player, click on the Resources tab. Then download the file titled Bands We're Considering. Follow the instructions.
How does a band get on the show?
We are always looking for fun quality bands to be on the show. We scour the internet and our social media accounts for potential fits. Once found, we invite them to participate.
Can I submit a band?
Yes! On the Contact Us page, send us a message containing the bands name and website. PLEASE put the words BAND SUBMISSION in the subject line so that we don't miss it. We'll check them out and if we like them, we'll contact them.